Tokyo Station Now Has an AI Concierge to Help Travelers Reach Their Destination

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Tokyo Train Station, the train hub of Japan’s capital and home to the world-famous Shinkanshen bullet trains, is one of the busiest railway stations in the country and many tourists may need help to navigate it. Now they may not fear being lost in transit as Bebot, the AI chatbot concierge, has started working there as a ‘guide’.

Bebot, built by Tokyo-based Bespoke Inc., acts as a personal concierge for travelers. It was launched in April last year and is already providing services in Narita and Haneda international airports and hotels globally.

A LITTLE TRAVEL CHATBOT MAGIC

This innovate AI service in Tokyo Station is made possible in a collaboration between Bespoke Inc and Tokyo Station City.

English- and Chinese-speaking users can utilize Bebot when transferring from airports to their hotels by train, or if they just want to explore the extensive Tokyo Station transport and shopping complex. They can access Bebot by scanning a QR code printed on posters and flyers throughout the station, and use it on the trains and station platforms as well as at the shops.

We are delighted to launch Bebot at this most iconic station in Japan to help visitors navigate Tokyo much easier.

AKEMI TSUNAGAWA
FOUNDER AND CEO AT BESPOKE INC.

Visitors holding Japan Rail Pass vouchers can ask the AI concierge to help find the exchange center to receive their pass.

Bespoke Inc said Bebot also acts as a guide to the city’s landmarks and sightseeing spots and local restaurants.

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A GPS redemption system allows visitors three hours’ usage of Bebot after the initial access, and they can redeem unlimited access anytime they return to Tokyo Station.

Bespoke Inc. developed Bebot’s AI technology using both human chat services and AI. Users can ask specific questions related to travel and receive tips, directions and reviews without leaving the chat screen. Another of its product is LEVART travel community with users from over 100 countries.